How to Create Unforgettable Customer Experiences the Disney Way – John Formica

Podcast Episode How to Create Unforgettable Customer Experiences the Disney Way John Formica https://www.youtube.com/watch?v=7cWHIg-hfjE Episode Notes Summary In this conversation, John Formica, America’s customer experience coach, shares insights on transforming customer service into unforgettable experiences. He emphasizes the importance of emotional connections, imagination, and curiosity in building customer loyalty. John discusses how businesses can create […]

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Inside the Customer’s Mind: Unveiling the Secrets of Customer-Centric Marketing – Shana Brewer

Podcast Episode Inside the Customer’s Mind: Unveiling the Secrets of Customer-Centric Marketing with Shana Brewer Episode Notes Shana Brewer is a dedicated professional who combines her love for animals with her skills in audience engagement to assist businesses and nonprofits. An active volunteer in a boxer rescue organization, Shana is deeply invested in the welfare

customer centric

How to Create Unforgettable Customer Experiences the Disney Way – John Formica

Inside the Customer’s Mind: Unveiling the Secrets of Customer-Centric Marketing – Shana Brewer